Gardeners Southfields Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Southfields provides gardening and related services to residential and commercial customers in Southfields and the wider surrounding areas in the United Kingdom. By making a booking, accepting a quotation, or allowing our gardening team to commence work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm, or company requesting and receiving services from Gardeners Southfields.

Company means Gardeners Southfields, the gardening services provider.

Services means any gardening, grounds maintenance, garden clearance, lawn care, pruning, planting, hedge cutting, soft landscaping, or related services supplied by the Company to the Client.

Premises means the garden or outdoor area at the address where the Services are to be provided.

Agreement means the contract between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

The Company will provide Services as agreed with the Client at the time of booking or as set out in a written quotation or confirmation. The description of the Services is based on the information supplied by the Client and any site visits carried out by the Company.

The Company will use reasonable care and skill in providing the Services. However, gardening is subject to weather, seasonal conditions, plant health, and other factors beyond the Company’s control. The Company does not guarantee specific outcomes such as exact plant growth rates, flowering times, or long-term lawn performance.

The Company reserves the right to decline any work which, in the sole opinion of the Company, is unsafe, unlawful, or beyond the reasonable expertise or capacity of the Company.

3. Booking Process

Bookings may be made following an enquiry and, where appropriate, a site assessment or discussion of the Client’s requirements. The Company may provide a quotation or price estimate based on the information received.

A booking is considered confirmed when the Client expressly accepts the quotation or estimate and the Company issues a booking confirmation, or when the Client otherwise clearly instructs the Company to proceed and the Company acknowledges such instruction.

For larger works, including substantial garden clearance, planting schemes, or landscaping, the Company may require a written acceptance of a quotation and may also require a booking deposit before confirming the start date.

The Client is responsible for providing accurate information when booking, including access arrangements, garden size, current condition, and any known risks or hazards. The Company reserves the right to amend the price or refuse to carry out work if significant undisclosed issues are identified on arrival.

4. Access and Client Obligations

The Client must ensure that the Company has safe and reasonable access to the Premises at the agreed date and time. This includes providing keys or access codes where necessary, granting permission to use side or rear access routes, and ensuring that gates, pathways, and working areas are unlocked and free from obstruction.

The Client must ensure that pets and children are kept away from the working area while Services are being delivered, and that any valuables or fragile items are stored safely away from areas where work is taking place.

The Client must inform the Company in advance of any relevant restrictions or regulations affecting the garden or property, including conservation requirements, tree preservation orders, or estate and management rules.

5. Pricing and Quotations

Prices may be given as an hourly rate, a fixed fee for agreed work, or a combination of both. Any quotation or estimate is based on information supplied at the time and remains valid for a limited period as stated in the quotation or as advised by the Company.

If additional work or time is required due to unforeseen conditions, extra waste, or changes to the Client’s requirements, the Company will inform the Client and agree any revised charges before proceeding where reasonably possible.

Unless specifically stated otherwise, prices are exclusive of any governmental taxes or charges that may apply. If such charges become applicable, they will be added in accordance with UK law.

6. Payments and Invoicing

For one-off visits, payment is typically due on the day of service or within the period specified on the invoice. For ongoing maintenance agreements, the Company may invoice after each visit or at regular intervals, such as monthly, as agreed with the Client.

Accepted payment methods will be confirmed by the Company and may include bank transfer and other commonly used non-cash methods. The Company does not accept payment methods that it has not expressly confirmed.

All invoices must be paid in full within the stated payment terms. If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law and to recover reasonable costs associated with chasing late payment.

The Company may suspend or cancel future Services if invoices remain unpaid, without liability to the Client. Ownership of any supplied materials or plants may remain with the Company until full payment is received.

7. Cancellations and Rescheduling by the Client

The Client may cancel or reschedule a booking by giving reasonable notice to the Company. For standard maintenance visits or small jobs, at least 24 hours notice is generally required. For larger works or full-day bookings, the Company may require a longer notice period, which will be advised in advance.

If the Client cancels or reschedules with less notice than required, the Company reserves the right to charge a cancellation fee, which may be up to the value of the minimum call-out charge or a reasonable proportion of the agreed price to reflect lost time and costs incurred.

If the Company arrives on site and is unable to gain access or commence work due to Client-related reasons, this may be treated as a late cancellation and a charge may apply.

8. Cancellations and Rescheduling by the Company

The Company may need to cancel or reschedule a booking due to severe weather, staff illness, safety concerns, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative date or time.

The Company will not be liable for any loss or inconvenience caused by such cancellations or rescheduling, provided that the Company has acted reasonably and sought to minimise disruption.

9. Health, Safety, and Site Conditions

The Company is committed to working safely in accordance with applicable health and safety legislation. The Client must inform the Company of any specific hazards at the Premises, including but not limited to unstable structures, uneven ground, ponds, hidden cables, contaminated soils, or aggressive animals.

The Company may refuse to undertake or may suspend work if site conditions are unsafe or materially different from those described at the time of booking. In such cases, the Company will discuss the issues with the Client and, where possible, agree amended arrangements or pricing.

10. Waste Removal and Environmental Regulations

Garden waste generated during the provision of Services may be left on site in the Client’s compost area or green waste bin where agreed, or removed by the Company where this has formed part of the agreed Services.

If waste removal is included, the Company will handle and dispose of garden waste in a responsible manner and in accordance with applicable environmental and waste regulations in the United Kingdom. Charges for waste removal will be stated separately if not included in a fixed price.

The Company is not responsible for disposing of hazardous waste, including but not limited to asbestos, contaminated soil, chemical containers, or sharp or clinical waste. If hazardous materials are discovered, the Company may stop work and will advise the Client to contact an appropriate specialist contractor.

11. Materials, Plants, and Guarantees

Where the Company supplies materials, such as soil, mulch, turf, compost, or plants, these will be sourced from reputable suppliers, taking into account suitability for the garden conditions as reasonably assessed by the Company.

The Company cannot guarantee the long-term performance or survival of plants, turf, or lawns after installation, as this depends heavily on ongoing care, weather, pests, disease, and other factors beyond the Company’s control. Any care instructions provided by the Company should be followed by the Client.

Any defects or concerns regarding supplied materials or workmanship must be reported to the Company within a reasonable time. The Company will review the issue and, where appropriate and at its discretion, may offer a remedy such as rectification work.

12. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be limited or excluded under applicable UK law.

Subject to the above, the Company’s total liability to the Client arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.

The Company will not be liable for any loss of profits, loss of business, loss of enjoyment, or any indirect or consequential loss arising from the provision or non-provision of the Services.

The Client is responsible for moving or protecting any property that might be damaged during normal gardening work, such as garden ornaments, furniture, toys, or decorations. The Company will take reasonable care but is not responsible for minor damage consistent with the nature of gardening work, such as small scuffs to paving or fences.

13. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, the Client should inform the Company as soon as possible, ideally within 48 hours of the visit or completion of the work. The Company will investigate the complaint and seek to resolve it fairly and promptly.

Where appropriate, the Company may revisit the Premises to inspect the work and may, at its discretion, carry out reasonable remedial work. This does not affect the Client’s statutory rights under UK law.

14. Data Protection and Privacy

The Company will collect and use personal data such as the Client’s name, address, and contact details for the purposes of managing bookings, delivering Services, issuing invoices, and handling enquiries. Personal information will be handled in accordance with applicable UK data protection legislation.

The Company will not sell or share the Client’s personal information with third parties for marketing purposes. Information may be shared with trusted service providers where necessary to deliver the Services, such as suppliers or subcontractors, in line with data protection requirements.

15. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause that is beyond the Company’s reasonable control. This includes extreme weather, natural disasters, pandemics, strikes, shortages of materials, or interruptions to transport or utilities.

If a force majeure event continues for a prolonged period, either party may discuss appropriate steps to vary or terminate the Agreement.

16. Amendments to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in law, business practices, or service offerings. The latest version will apply to all new bookings and to ongoing Services where the Client has been given reasonable notice of the updated terms.

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Client and the Company, shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By proceeding with a booking or allowing the Company to commence work at your Premises, you confirm that you have read, understood, and agree to these Terms and Conditions.